+Getting Started & Onboarding

How do I become a patient?
Start by submitting your interest through our web form. Our Practice Coordinator will contact you to review your insurance coverage, go over our fees, and answer your initial questions.

How soon can I be seen?
We strive to schedule initial visits as promptly as possible. Wait times may vary based on demand, but we’ll always communicate openly about availability and offer you the soonest appropriate slot.

+Appointments & Visits

Where are your offices located?
Our main office is in Union Square, San Francisco:
870 Market Street, Suite 1107, San Francisco, CA 94102
Accessible by Powell BART/MUNI. Convenient parking is available at the Ellis-O’Farrell Garage.

Do you offer telemedicine?
Yes—secure telemedicine visits are available for established patients when clinically appropriate. Initial visits should be in person whenever possible for the most thorough assessment and connection. Patients should expect to come in for certain appointments, especially when starting or adjusting medications.

Will I need to be seen in person even if I started care virtually?
Yes. In-person visits are a core part of our care model. Beginning in 2026, all patients prescribed controlled substances (e.g., stimulants or certain anxiety/sleep medications) must attend regular in-person appointments as required by law.

How often will I be seen?
Most patients are seen monthly for medication management—especially during the stabilization period. Some may need more frequent visits at the beginning or during times of change. We tailor the schedule to your needs while prioritizing safety and progress.

What do patients say?
Many appreciate the regular monthly cadence and the reassurance that comes from consistent follow-up:

“Having scheduled monthly check-ins keeps me on track and makes me feel supported.”

+Medication Management & Refills

How do medication visits work?
Visits focus on your symptoms, progress, and any side effects or concerns. We review your medication plan, make adjustments as needed, and answer questions—always aiming for the lowest effective dose and ongoing safety.

How do I request a prescription refill?
Refills are normally handled during appointments. If you need one between visits, request it at least 2 business days in advance via our online refill form or by calling the office. Controlled substances require an in-person visit and cannot be refilled urgently.

Will I need to come in for medication changes?
Yes. An in-person evaluation is generally required for starting, adjusting, or refilling controlled substances and may be recommended for other medication changes at your provider’s discretion.

+Payment, Insurance & Billing

What insurance do you accept?
We are in-network with Aetna, Anthem Blue Cross, and most commercial Blue Shield plans. Always confirm with your insurer that we are listed for your specific plan.

What if I’m out-of-network?
You may be seen as a private/self-pay patient. We provide a superbill with all required codes for potential reimbursement. .

What payment methods do you accept?
Credit/debit cards and HSA/FSA/HRA cards are accepted. All payments are processed through our secure billing portal.

Are there extra fees?
Medication costs at your pharmacy, lab testing, and certain administrative forms or letters are not included in visit fees. All charges will be explained up front.

What is your cancellation policy?
Please give at least two business days’ notice for appointment changes. Late cancellations or missed visits are charged the full session fee, as the time is reserved for you. Emergencies are handled case-by-case.

+Communication & Support

How do I contact my care team?
Call or email our office, or use the secure contact form on our website.

How do I get help after hours or in an emergency?
For life-threatening emergencies, dial 911 or go to the nearest ER. For urgent but non-life-threatening issues after hours, call our office; voicemail instructions will connect you to on-call support.

+Privacy & Confidentiality

Is my information confidential?
Absolutely. Your privacy is protected by law and by our own strict standards. We share information only with your consent or in a medical emergency.

+Other Common Questions

Do you treat children or older adults?
Our primary focus is adults aged 18–65. We do not provide pediatric or geriatric psychiatric care as a core service.

What if I need to pause or transfer care?
Let us know if you need to take a break or move care elsewhere. We’ll ensure a smooth, respectful transition and provide records with your written consent.

How accessible is your office?
Our office is wheelchair-accessible and near multiple public-transit options. If you have specific accessibility needs, please contact us in advance so we can assist.

Still have questions?
We want you to feel confident and supported at every step. For more information, please contact our Practice Coordinator at our office number or contact form.